Last Updated: September 28, 2025
All sales made through Smart Banner Hub—including animations (Typography Studio, Handwriting Studio, Portrait Studio), banners, E-cards, and any other digital products—are final. Because every item is generated, processed, or delivered instantly upon payment, we do not offer refunds under any circumstances.
Animation Studios (Including Portrait Studio): Once payment is processed, animation generation begins immediately. We cannot provide refunds for:
Portrait Studio Notice: Images are processed at their original dimensions up to certain limits. Very large images are automatically resized to ensure optimal processing performance. The preview displays point cloud extraction quality and color selection. Final MP4 rendering is optimized for visual clarity with bolder lines than the preview. All sales are final once processing begins.
E-cards: Once an E-card is queued, scheduled, or delivered, it cannot be cancelled, edited, re-sent, or refunded, even if delivery fails, is delayed, filtered as spam, blocked by recipient email providers, or causes any personal or professional consequences.
24-Hour Access Window: Animation downloads are only available for 24 hours after purchase (30 days for pro packages when available). After this period, all data is permanently deleted with no recovery option. Failure to download within this timeframe does not qualify for a refund.
Before purchasing, understand that:
All purchases are self-service and final. We do not provide post-purchase technical support, manual file recovery, re-generation of expired animations, or customer service for aesthetic concerns.
By completing a purchase, you agree to this Refund Policy and the terms outlined in our Terms of Service. You acknowledge that digital services are delivered immediately and cannot be "returned" like physical products.
Chargeback Policy: Filing a chargeback for properly delivered services may result in permanent account termination and reporting to relevant authorities. Understand our policies before purchasing rather than attempting chargebacks after the fact.