Last Updated: May 30, 2025
All sales made through Smart Banner Hub—including banners, E-cards, and any other digital products we may add are final. Because every item is generated, queued, or delivered instantly upon payment, we do not offer refunds under any circumstances, including but not limited to: delivery failures, spam filtering, recipient complaints, relationship damage, dissatisfaction with delivery timing, color, DPI, layout, or any other aesthetic or functional issue.
E-cards: once an E-card is queued, scheduled, or delivered, it cannot be cancelled, edited, re-sent, or refunded, even if delivery fails, is delayed, filtered as spam, blocked by recipient email providers, or causes any personal or professional consequences.
We strongly encourage users to preview their banner and proofread any E-card message before proceeding with payment. Check recipient email addresses for accuracy before submitting.
All purchases are self-service and final. We do not provide post-purchase technical support, manual file recovery, email delivery assistance, or customer service for delivery issues. Ensure compatibility with your device, browser, and email settings before completing payment.
Specific E-card situations where refunds are NOT provided: recipient email addresses that are invalid, full, or no longer active; emails caught by spam filters; recipients who block or complain about your emails; delivery delays due to email provider issues; emails that damage personal or business relationships; emails sent to the wrong recipient due to user error; scheduled emails that are sent at the wrong time due to timezone confusion.
By completing a purchase, you agree to this Refund Policy and the terms outlined in our Terms of Service. You acknowledge that digital services are delivered immediately and cannot be "returned" like physical products.
Chargeback Policy: We encourage customers to contact our support team at [email protected] before filing payment disputes. Frivolous chargebacks for properly delivered services may result in account termination.