ALL SALES ARE FINAL. NO REFUNDS UNDER ANY CIRCUMSTANCES.
1. General Policy
All sales through Smart Banner Hub—including Clustrolin™ animations, StrokeSense Academy courses, Quantum Auth Forge™ document authentication, banners, E-cards, and any other services—are final. Services are delivered instantly upon payment. We do not offer refunds.
2. Creative Studios (Clustrolin™)
Animation generation begins immediately upon payment. No refunds for:
Failure to download within the 24-hour access window
Lost or compromised download links
Technical issues preventing download
Dissatisfaction with animation quality or style
Regret over uploaded content
Copyright claims or legal issues from your uploads
3. StrokeSense Academy
Course access is granted immediately upon enrollment. No refunds for:
Dissatisfaction with course content or instruction quality
Failure to complete a course
Disagreement with stroke scores or assessments
Courses removed for Terms violations after enrollment
Technical issues accessing course content
Change of mind after enrollment
Note for Teachers: Teacher payouts are subject to our standard payout schedule. We reserve the right to withhold payouts pending investigation of fraud or Terms violations.
4. Document Authentication (Clustrauth™)
Quantum Auth Forge™ authentication processing begins immediately upon payment. No refunds for:
Verification failures due to file modifications
Lost Certificate IDs
Disputes regarding authenticated documents
Dissatisfaction with authentication results
Legal issues arising from authenticated documents
5. E-cards
Once queued or delivered, E-cards cannot be cancelled, edited, or refunded—even if delivery fails, is filtered as spam, or causes any consequences.
6. Access Periods
Animations: 24 hours (single purchase) or 30 days (pro packages)
Certificate PDFs: Download promptly after authentication
Academy Courses: Access while enrolled and course remains published
After expiration, data is permanently deleted with no recovery option. Failure to download does not qualify for a refund.
7. Before You Purchase
Low-quality images produce low-quality animations
Download immediately—links expire
Save backup copies—we cannot recover deleted content