Smart Banner Hub LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what data we collect for animation creation, banner services, and e-card delivery, how we use it, and your choices.
2. Information We Process
Animation Orders (Temporary Storage): For Typography Studio and Handwriting Studio orders, we store your order details, payment confirmation, and generated animations in Redis cache for 24 hours (single purchase) or 30 days (pro package when available). This allows you to access your download links during the applicable period.
Banner Input (Ephemeral): Name, email, and configuration settings are used only to generate your banner preview and export. This data is not stored after processing.
E-card Input (Short-lived): Sender name & email, recipient name & email, message text, and (optionally) scheduled send time. We hold this information just long enough to queue, send, and log the E-card (see Section 4).
Order Access Links: We generate unique order page URLs that allow you to access your animations during the storage period. These links contain no personal information but are tied to your order data.
Recipient Email Behavior: When recipients open e-cards, we may log their IP address, device information, email client, and timestamp for delivery confirmation. This data is shared with senders and purged after 30 days.
Stripe Payment: All payments are securely handled by Stripe. We do not store or access your payment details.
Technical Logs: Our servers keep minimal non-identifying logs (IP, timestamp, API usage) for reliability and abuse prevention. Logs are not linked to a user profile.
Future Analytics (When Implemented): We may implement Google Analytics and advertising services. When activated, we will update this policy and provide opt-out mechanisms.
3. How We Use Your Information
We use collected information solely to:
Generate your banner previews and exports
Create and store your custom animations temporarily for download access
Provide order page links for accessing your animations during the storage period
Queue and deliver your E-cards via a third-party email provider
Provide open/"viewed" statistics back to the sender (E-cards only)
Process your payment via Stripe
Prevent abuse and ensure platform stability
Future: Improve services through analytics and targeted advertising (with notice and opt-out options)
4. Data Retention
Animation Orders: Order data and generated animations are stored in Redis cache for 24 hours (single purchase) or 30 days (pro package). After this period, all data is automatically purged with no recovery option.
Banners: Temporary banner files and inputs are deleted automatically after export.
E-cards: Input data and delivery logs are stored for up to 30 days to let you review delivery results and for fraud prevention, then permanently deleted. There are no backups or undelete options.
Future User Accounts: When user account functionality is implemented, we will update retention policies and provide account management tools.
5. Cookies and Tracking
Currently, we do not use tracking cookies, ads, or analytics on the website. For E-cards we embed a 1-pixel image solely to count opens. That image may log the recipient's IP address and timestamp, which is standard e-mail practice. No cross-site tracking or profiling is performed.
Future Implementation: We may implement Google Analytics and advertising services with proper notice and opt-out mechanisms when these features are activated.
6. Data Sharing
We do not sell or rent your data. We share only what is necessary with:
Stripe – to process payments
Our email provider (e.g., SendGrid) – to send E-cards. They receive the message content and recipient email to deliver the mail
Redis Cloud Service – to temporarily store your animation orders and generated content during the access period
Future: Google Analytics/Ads – when implemented, for service improvement and advertising (with appropriate controls)
7. Your Rights
You have the following rights regarding your data:
Request deletion of any live animation order data before our automatic purge periods
Request deletion of any live E-card queue data before our 30-day purge
Ask questions about how your data was handled during a session
Access your animation downloads through your order page link during the storage period
Future: Account management and data portability tools when user accounts are implemented
We apply standard security measures to protect data in transit and at rest, including encrypted storage in Redis cache and secure API communications. No system is perfectly secure, and you use the service at your own risk.
9. International Visitors
If you access from outside the United States, you consent to transferring your data to the U.S. for processing.
10. Changes to This Policy
We may update this policy periodically, especially as we implement new features like user accounts, tiered plans, and analytics. The "Last Updated" date will change. Continued use means you accept the updated policy.
You acknowledge that Smart Banner Hub LLC temporarily processes and stores your animation orders, generated content, and associated data for the specified retention periods. This temporary storage is essential for providing download access to your custom animations and ensuring service functionality.
13. Future Service Expansions
As we expand our services to include user accounts, pro packages, tiered plans, and advertising features, we will update this privacy policy accordingly and provide clear notice of any changes that affect your data handling.