When you upload images to our Portrait Studio, we convert them to point cloud data and immediately discard the original. We only store the generated MP4 animation for 24 hours. You retain full ownership and responsibility for any content you upload.
1. Overview
Smart Banner Hub LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what data we collect for animation creation, image processing, banner services, and e-card delivery, how we use it, and your choices.
2. Information We Process
Portrait Studio Image Processing: When you upload images (up to 10MB, common formats like JPEG, PNG, GIF, WebP), we convert them to point cloud data for animation processing. We do NOT store your original images - only the generated MP4 animation and associated order data, which are automatically deleted after 24 hours. The original image is discarded after point cloud conversion.
Animation Orders (Temporary Storage): For all animation orders, we store your order details, payment confirmation, color selections (background and sketch colors), and generated MP4 animations in Redis cache for 24 hours (single purchase) or 30 days (pro package when available). This allows you to access your download links during the applicable period.
Banner Input (Ephemeral): Name, email, and configuration settings are used only to generate your banner preview and export. This data is not stored after processing.
E-card Input (Short-lived): Sender name & email, recipient name & email, message text, and (optionally) scheduled send time. We hold this information just long enough to queue, send, and log the E-card.
Order Access Links: We generate unique order page URLs that allow you to access your animations during the storage period. These links contain no personal information but are tied to your order data.
Google Analytics Data: We use Google Analytics to understand how visitors interact with our website. This includes:
Pages visited and time spent on each page
User flow through the site
Feature usage and interaction events (such as button clicks)
Browser type and device information
General geographic location (city/country level, IP addresses are anonymized)
Referral sources (how you found our site)
Google Analytics uses cookies and collects this data in aggregate form to help us improve our services.
Recipient Email Behavior: When recipients open e-cards, we may log their IP address, device information, email client, and timestamp for delivery confirmation. This data is shared with senders and purged after 30 days.
Payment Processing: All payments are securely handled by third-party payment processors. We do not store or access your payment details.
Technical Logs: Our servers keep minimal non-identifying logs (IP, timestamp, API usage) for reliability and abuse prevention. Logs are not linked to a user profile.
3. How We Use Your Information
We use collected information solely to:
Convert your uploaded images to point cloud data and create mathematical animations
Generate your banner previews and exports
Create and store your custom animations temporarily for download access
Provide order page links for accessing your animations during the storage period
Queue and deliver your E-cards via a third-party email provider
Provide open/"viewed" statistics back to the sender (E-cards only)
Process your payment via third-party payment processors
Prevent abuse and ensure platform stability
Analyze website usage patterns through Google Analytics to improve our services
Understand user behavior and optimize the user experience
4. Image Processing and Privacy
Your Images Are Your Private Property
We do NOT store your original uploaded images - they are converted to point cloud data and then discarded
Only the generated MP4 animation is temporarily stored for 24 hours
Images are processed automatically by our algorithms without human intervention
We do not view, review, or manually inspect uploaded images
We do not use your images for any purpose other than creating your requested animations
We do not share, sell, or transfer your images to any third parties
We do not use your images to train AI models or for any machine learning purposes
Your color selections (background and sketch colors) are used only for your specific animation
All generated MP4 animations are permanently deleted after 24 hours with no recovery option
Note: For best results, use high-contrast images with dramatic lighting. Results vary based on image lighting, contrast, and detail complexity.
5. Data Retention
Portrait Studio Animations: Generated MP4 animations are stored for exactly 24 hours from creation time, then automatically and permanently deleted. Original uploaded images are never stored.
Other Animation Orders: Order data and generated animations for text-based studios are stored in Redis cache for 24 hours (single purchase) or 30 days (pro package when available).
Banners: Temporary banner files and inputs are deleted automatically after export.
E-cards: Input data and delivery logs are stored for up to 30 days to let you review delivery results and for fraud prevention, then permanently deleted.
Google Analytics Data: Analytics data is retained according to Google's standard retention policies (26 months by default). You can opt out of Google Analytics tracking using browser extensions or our opt-out mechanism.
6. Cookies and Tracking
Google Analytics Cookies: We use Google Analytics cookies to collect aggregated data about site usage. These cookies help us understand:
Which pages are most popular
How users navigate through our site
Average time spent on pages
Technical information about devices and browsers
General geographic location (not precise location)
User interactions with features (like animation button clicks)
Managing Cookies: You can control cookies through your browser settings or use the Google Analytics opt-out browser extension. Disabling cookies will not affect core functionality of our animation services.
E-card Tracking: For E-cards we embed a 1-pixel image solely to count opens. That image may log the recipient's IP address and timestamp.
7. Data Sharing
We do not sell or rent your data or images. We share only what is necessary with:
Third-party payment processors – to process payments (no image data is shared)
Third-party email service providers – to send E-cards (no uploaded images are shared)
Redis Cloud Service – to temporarily store your animation orders and generated MP4 content during the access period
Google Analytics – aggregated website usage data only (no uploaded images or personal content)
Content Delivery Network (CDN) – to temporarily serve your generated MP4 animations for download (automatically purged after 24 hours)
8. Your Rights
You have the following rights regarding your data:
Request immediate deletion of any generated animations before the automatic 24-hour purge
Request deletion of any live animation order data before our automatic purge periods
Opt out of Google Analytics tracking
Request information about what data we have processed for you
Access your animation downloads through your order page link during the storage period
We apply industry-standard security measures to protect your data:
Encrypted data transmission (HTTPS/TLS)
Encrypted storage in Redis cache
Secure API communications
Access controls and authentication for our systems
Immediate deletion of original uploaded images after point cloud conversion
Automatic deletion of all generated content after 24 hours
No human access to uploaded images - all processing is automated
While we implement strong security measures, no system is perfectly secure. You acknowledge the inherent risks of uploading personal images to any online service.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information or images from children under 13. If you believe we have inadvertently collected such information, please contact us immediately for deletion.
11. International Visitors
If you access from outside the United States, you consent to transferring your data to the U.S. for processing. All data is deleted after the specified retention periods regardless of origin country.
12. Changes to This Policy
We may update this policy periodically. The "Last Updated" date will change. Continued use means you accept the updated policy. We will provide prominent notice for material changes affecting image handling or privacy practices.
13. Contact
Questions about our privacy practices, image handling, or data protection? Email: [email protected]